top of page

Privacy Policy

KegSync Privacy Policy

Last Updated:  Feb 2025 
Welcome to KegSync. We respect your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our platform, including our keg sales, fulfillment, and logistics services.
By accessing or using KegSync, you consent to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect information to provide, improve, and secure our services. This includes:
1.1. Information You Provide to Us

  • Business Information: Company name, address, VAT number, licensing details.

  • Account Information: Name, email, phone number, and password.

  • Payment Details: Billing and payout information (processed securely through third-party providers).

  • Order & Transaction Data: Details of purchases, sales, and fulfillment history.

1.2. Information We Collect Automatically

  • Usage Data: Pages visited, time spent on site, and browsing behavior.

  • Device Information: IP address, browser type, operating system.

  • Cookies & Tracking Technologies: Used to enhance site functionality and improve user experience.

1.3. Information from Third Parties

  • eCommerce Integrations: If you connect Shopify, Wix, WooCommerce, or other platforms, we may collect relevant transaction data.

  • Logistics & Fulfillment Partners: Delivery tracking, warehouse status, and order fulfillment updates.

2. How We Use Your Information
We use collected data to:
✔ Process orders, sales, and deliveries efficiently.
✔ Provide customer support and respond to inquiries.
✔ Enhance platform functionality and user experience.
✔ Ensure compliance with UK alcohol and licensing laws.
✔ Prevent fraud, security breaches, and unauthorized access.
✔ Send service updates, promotions, and industry insights (with opt-out options).
We never sell or rent your personal data to third parties.
3. How We Share Your Information
Your data may be shared with:
3.1. Service Providers & Partners

  • Payment Processors: To handle transactions securely.

  • Fulfillment & Logistics Partners: For warehouse storage, keg collection, and delivery.

  • eCommerce Platforms: If integrated, transaction data may be shared with Shopify, Wix, WooCommerce, or others.

3.2. Legal & Compliance Requirements
We may disclose information when required by:

  • UK law enforcement agencies for legal compliance.

  • Regulatory bodies enforcing alcohol sales and licensing laws.

  • Contractual obligations, such as chargebacks or fraud investigations.

4. Data Security & Retention
4.1. How We Protect Your Data
We implement industry-standard security measures, including:
✔ End-to-End Encryption – Secure data transmission and storage.
✔ Access Controls – Only authorized personnel can access sensitive data.
✔ Regular Security Audits – To detect and prevent potential vulnerabilities.
4.2. Data Retention Policy

  • User accounts & order history – Retained for as long as necessary to provide services.

  • Financial transactions – Stored for a minimum of 6 years to comply with tax laws.

  • Marketing preferences – Users can request data deletion or opt-out at any time.

If an account is deleted, we may retain minimal records for legal and security reasons.
5. Your Rights & Choices
Under UK data protection laws (including GDPR), you have the right to:
✔ Access Your Data – Request a copy of the personal data we hold.
✔ Correct Your Data – Update or amend inaccurate details.
✔ Request Deletion – Ask for account and personal data deletion (subject to legal obligations).
✔ Restrict Processing – Limit how we use your data in certain cases.
✔ Withdraw Consent – Opt-out of marketing communications at any time.
📩 To make a request, email us at: privacy@kegsync.co.uk
6. Cookies & Tracking Technologies
We use cookies to:
✔ Improve website performance and load times.
✔ Remember user preferences and login details.
✔ Track analytics to enhance customer experience.
Managing Cookies
You can control cookies through your browser settings or opt-out via our Cookie Preference Center.
7. Third-Party Links & Integrations
KegSync may contain links to external websites (e.g., breweries, eCommerce stores, logistics providers). We are not responsible for the privacy practices of third-party sites. We encourage users to review external privacy policies before sharing data.
8. Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be communicated via email or platform notification.

bottom of page